About Serving India Online

Why this exists

Furniture sold online arrives flat-packed, and the last two hours of that purchase — the part where somebody kneels on a bedroom floor with an allen key — is the part nobody owns. The brand blames the courier, the courier blames the brand, and the customer writes the review.

So we took that piece and built an operation around it: technicians who cover known PIN codes, services with stated durations, visits that are scheduled rather than promised, and a photograph of every finished job.

How we actually run

Every booking is read by a person before a technician is committed. Every visit has a stage, a date and a named assignee. Every failure carries a reason code, and the retry is recorded as a second visit rather than tidied into the first — which is the only way a first-visit success rate means anything.

Money is arithmetic, not opinion: prices are resolved from a rate card, GST is computed per component on the place of supply, and a completed visit's price never changes after the fact.