Terms of service

1. Who we are

These terms apply to services provided by Serving India Online ("we", "us"), to anyone who books a service through this website or through a partner ("you").

2. What we agree to do

We assemble or install the items you book, at the address you give us, within the date and time window that has been confirmed with you. Our technician calls the contact number on the booking before setting off.

Time estimates on this site are estimates. A visit that takes longer because of site conditions is not charged extra unless we agree that with you first.

3. What we need from you

• An accurate address, a working contact number, and somebody aged 18 or over present for the visit.
• The items, their fittings and their instructions available at the address when we arrive.
• Reasonable access: a clear path to the room, and working lift access where it exists.
• Electricity and water where the installation needs them.

If a visit cannot go ahead because these were not in place, it counts as a failed visit and the travel charge in our cancellation policy may apply.

4. Prices, taxes and payment

Prices are shown before you confirm a booking and include the visit, the assembly, the clean-up and the completion photographs. GST is charged at the applicable rate and shown separately. Travel to some areas carries one charge per visit, shown before you confirm.

Unless you are booking through a partner who has agreed to be billed, payment is due to the technician when the work is finished, by cash or UPI. We do not collect card details on this website.

A completed visit is never re-priced afterwards. If something was charged wrongly we correct it with a credit note that states the reason.

5. What we are not responsible for

• Manufacturing defects, missing parts or damage that existed before we arrived. We photograph and report these; the remedy is with whoever sold or delivered the item.
• Damage caused by the structure of the property itself — walls that will not hold a fixing, for example. We will tell you before drilling if we think this is a risk.
• Items we have advised against assembling or installing, where you ask us to proceed anyway.

6. If we damage something

Tell us the same day, on +911412000000. Our technician records the condition of the work area, so a claim is assessed against a photographic record rather than two recollections. Where we are at fault we repair, replace or refund, and we tell you which and why.

7. Changes and cancellations

Set out in the cancellation and refund policy, which forms part of these terms.

8. Your information

We collect only what the visit needs, and use it as described in our privacy policy. Where you book through a partner brand, the booking and its status are visible to that partner.

9. Liability

Where we are liable, our liability is limited to the value of the services booked, plus any direct damage we have caused to your property. We are not liable for indirect or consequential loss. Nothing here limits any liability that cannot be limited by law.

10. Governing law

These terms are governed by the laws of India, and the courts at our registered place of business have jurisdiction.

11. Changes to these terms

We may update these terms. The version that applies to your booking is the one published when you confirmed it, and material changes will be notified to partners in writing.